Service


FAQ

Ordering and Shipment

1. Can I order by phone?

Unfortunately, ordering by phone is not possible. However, if you have any questions to your order, we will gladly assist you. Please got to our contact page.

2. How much does shipment cost?

The shipping costs are a flat fee of €4.90 per order. Orders valued at €75 or above are not subject to shipping costs. Different rates apply for shipping outside of Germany.

3. How long does it take for my order to reach me?

International shipment takes 7-10 working days. Should you have selected 'prepayment', please note that the shipment of your order only takes place once the amount due has reached our bank account.

4. Can I track where my order currently is?

In the shipment confirmation email, a link and tracking code are included. With the help of the tracking code, you can follow your shipment on the page that the link leads to.

Outdoor furniture

1. What is the best way to care for my STAY/GROW furniture?

For ideal maintenance of your STAY furniture collection we offer our MEDA Cleaning- and Maintenance products for outdoor fabrics. Stains and unpleasant smells can easily be removed with our MEDA Cleaning Agent. After cleaning we recommend our MEDA Impregnating Agent which protects the outdoor fabrics water- and dirt repellent features. This protects especially the seams, which are stressed during the use of the product, against ingress of water.

Regular maintenance protects your STAY product against weather related influences and moss. It helps to keep your product in its original state and enhance its longevity.

CARE INSTRUCTION:

· Simply rub off loose dust

· Remove stains with a cloth with cold or lukewarm water, not warmer than 38°C (100 F)

· We recommed using a soft cloth for cleaning

· Damp spots should be removed / dried with a dry cloth

· Only dry our STAY seats and beds outside in the air. Never use excessive heat on the fabric

· Careful ironing on a low temperature is possible

2. Are the STAY/GROW products waterproof?

STAY: Our outdoor fabrics are woven from a high quality, weather-resistant polyester yarn which makes them ideal to be used outside. The outside of the fabric has been specially treated to be water repellent and the inside is lined with a flexible TPU-foil, which is elastic and watertight. In addition their polyacrylate coating makes the fabrics extremely durable und UV resistant.

The light fastness according to ISO 105B02 has a value of 6 on a scale from 1 to 8, in which 8 is the highest possible value. The shrub resistance of the fabric has a value of 30.000 Martindale.

The fabrics are easy to maintain and clean. Most stains can be removed with a soft damp cloth. It is important to remove any stains as quickly as possible before they can move into the fabric. Well maintained our fabrics will last and look good for a long time.

 

GROW: The sophisticated concept of each unit consists of two main components, the outer cover and the filling. The waterproof Olefin cover gets an extra soft look-and-feel with additional cushioning material inside. The bottom side of each unit is fitted with a robust premium fabric. The water-repellent and fast drying covering made of interwoven synthetic fibres protects the inner fabric layers against damages. An additional underside pouch is included to integrate the bottom plates with case legs.

The compartments are filled with a high-class foam for a superb comfort level while sitting or lying on the sofa unit. A special vacuum technique reduces volume of the compartments by 70%, thus every unit can ship in a parcel-sized box.

3. Can the GROW articles be combined with each other?

Each sofa unit gains additional stability by adding a custom fitting floor plate with case legs, also preventing soil wetness on the underside of the sofa. Simply slip the floor plate into the pouch and attach the case legs from the outside. Using furniture connectors you can easily join the sofa elements together to create a complete sofa combination. To join the units together the matching floor plate (part no’s 62107-62112) and a set of furniture connectors per element (part no 62106) are needed.

The Divan is designed as a solitary element and cannot be joint with other units.

4. Can STAY/GROW articles be overwintered outside?

We offer year-round protective covers for our outdoor furniture from the STAY series. In contrast to the covers, these protective covers allow the furniture to be completely enclosed and closed with a zip.

The protective covers offer sufficient protection so that the furniture can spend the winter outside. However, we strongly recommend covered storage. Zips do not offer 100% protection against waterlogging and permanent dampness. You can find the matching all-season protective covers here.

5. How are the STAY/GROW products delivered?

STAY: Our two beds and our two loungers are delivered by a forwarding agent. All other products in the STAY series are sent by parcel service. For this reason, the delivery time may deviate slightly from the stated period. As soon as the goods have been dispatched, you will be contacted by telephone by the shipping company to arrange an appointment. As a rule, delivery will then take place on the following working day.

Our GROW series can be shipped as a parcel and will be delivered to a parcel shipper. There are no special instructions to be observed here.

6. What are the delivery times of the STAY/GROW series?

Beds and loungers in the STAY series are manufactured to customer order and then shipped by forwarding agent. As a rule, these items have a delivery time of 5-10 days. This duration may vary slightly in a few cases. All necessary information will be sent to you by e-mail and can also be found in your customer account. The shipping company will contact you by telephone to arrange a delivery date.

GROW items are only delivered by parcel post. The delivery time is 1-3 days, subject to availability.

7. How do I safely assemble my STAY/GROW furniture?

The furniture from our STAY series is delivered to you already assembled by a forwarding agent. All you have to do is slide the metal bracket under the beds.

GROW: The sophisticated concept of each unit consists of two main components, the outer cover and the filling. The waterproof Olefin cover gets an extra soft look-and-feel with additional cushioning material inside. The bottom side of each unit is fitted with a robust premium fabric. The water-repellent and fast drying covering made of interwoven synthetic fibres protects the inner fabric layers against damages. An additional underside pouch is included to integrate the bottom plates with case legs. The compartments are filled with a high-class foam for a superb comfort level while sitting or lying on the sofa unit. A special vacuum technique reduces volume of the compartments by 70%, thus every unit can ship in a parcel-sized box.

8. Can the headboards of the STAY beds be adjusted?

The headrest of the STAY beds can be adjusted as desired. You control the inclination of the headrest with the position of the metal bracket supplied, which you place under the headboard. The further you position the bracket under the bed, the steeper the angle of the headrest. If you remove the bracket completely, you get a horizontal lying surface. The blomus STAY cushions can provide further comfort and support.

9. If something does happen: What warranty claims do I have?

Blomus offers its customers a two-year warranty on the outdoor furniture of the STAY and GROW series. The very good workmanship and the use of high-quality materials prevent defects and damage. However, if there are reasons for a complaint, our customer service will be happy to help you in the event of a warranty claim. Click here for the contact form.

Returns

1. How are returns undertaken?

Should you wish to return an order, please visit your customer profile and go to returns. If you don't have a customer profil please click here. There you will find the opportunity to return your order or just some items. Please tell us the reason why you want to return those items.

You will be automatically redirected to create your personal return label.

If this doesn't work you can send us an email to support@blomus.com.

2. How do I receive my money back when returning items?

The reimbursement of the payment is processed upon receipt of the returned items.

  • with pre-payment the reimbursement is sent to your bank account
  • with credit card payments the value is returned to your credit card or bank account
  • with PayPal the value is returned to your PayPal account

Customer account

1. What advantages does a customer account have?

Generally, a guest can use all functions of the shop without issue. No registration is required to place an order. As a registered user, however, you have the advantages of a faster ordering process, multiple saved delivery addresses, staying up to date on your order status as well as being able to save items on your wish list. Furthermore, you can gain access to your purchasing history.

2. What can I do if I forget my password?

In the login area you can find the link 'Password forgotten'. Once you click this, a field will appear where you are to type in your email address. Please provide this and confirm that you wish to send a new password to your email address by clicking on 'Reset password'. (Please use the same email address as during your registration.) You will then be sent a new password.

3. How can I change my password and personal details?

To change your password or personal details, you will need to log in. Under your account settings you will then find the option to 'Change password' and then 'update information'. To change the password, insert your old password and confirm your new one by giving it in twice. You can change your personal information at any time and to confirm any changes please click on 'Update'.

 

blomus Torches

1. Why does the torch not burn as expected?

If the wick sticks out of its mount too far, the flame can scorch the wick. When lighting the torch, a wick that is not fully engulfed in lamp oil can also be scorched by the flame. In both cases, the flame dies out or it burns just very slightly. Only once the scorched part of the wick has been cut off (approx. 1-2cm), the torch can be relit. For these reasons, it is vital that the instructions to light the torch found below are followed.

Check the placement of the wick before lighting the torch. The optimal length is approx. 3-5mm. A significant build-up of soot will be the result of a wick that protrudes too far. Should the flame be too small, this will be because the wick is too short. Correct the wick placement accordingly. After a while, the upper end of the wick can become glazed, which can influence the height of the flame. In this case, cut 1-2 cm off the upper end of the wick and readjust the placement of the wick.

2. How do I fill the torch?

To fill the oil torch press the wick's protection down and turn it 90° anti-clockwise until it is released from the lock. The security cap is now open and the lid can be removed. To do so, use one hand to hold on to the torch and use the other to pull the lid carefully out of the torch. To fill the torch, it suffices to place the lid with the wick on the torch's edge and then fill the torch up to the marked maximum fill level with original blomus lamp oil. After having filled the torch, put the lid back on. Make sure that the seal is still properly in please or that it does not get squashed. Press the lid with the safety lock facing down and at the same time turn it clockwise until it is in place. If need be, immediately soak up any oil that overflowed with a cloth and dispose of it properly. Should you not be able to dispose the cloth immediately, make sure that it is kept away from children and infants.

3. Why does oil escape from the top of the torch?

Please check the setting of the wick and the fluid level of the torch. The optimal protruding length of the wick is approx. 3-5mm.

If too much oil has been put in the torch, it can lead to temporary overflowing and uncontrolled burning off of the excess oil. Therefore, never fill the torch above the maximum marked fluid level, or never more than the following amounts

Maximum fluid level of an empty torch:
300 ml 65007, 65008, 65009, 65013, 65092
350 ml 65021, 65022, 65085, 65093
500 ml 65034, 65084, 65089

4. Can the torch be used when it rains?

Using the torch during light rain is not a problem. Strong showers can extinguish the flame. The torches should not be out in the open when it rains, as the wick can soak up water.

5. How should the torch be extinguished?

Danger: Never attempt to blow out the torch. Instead, use an extinguisher. When attempting to blow out the torch, flames can dart out or lamp oil can be sprayed. Our covering caps 65417 (polished) and 65416 (matt) can be used, which also serve as a protection against rain.

 

6. Are there spare parts for the torch?

If you are unsure which wicks or wood posts are suitable for your torch, then search our site by the article number.

Spare parts

Spare parts are available for many of our products. These are listed in the category of the main product. To find matching spare parts, you can also use the site search function by entering the article number of the main product.

 

Care advice

Care advice for blomus stainless steel products:

blomus stainless steel products are made from high-quality, food-safe materials. As a material, stainless steel is easy to clean , but not entirely self-cleansing. With matt stainless steel, if not properly cleaned, stains and dark blots may form. We recommend that you clean your blomus product at regular intervals.

Warning: Never use chemicals, spirits, petrol, bleach, silver polish or other strong or aggressive cleaning products or substances to clean the product. Also, use steel wool, pad sponges, hard brushes and cleaning pads are unsuitable for the cleaning and care of blomus products. The surface can be permanently damaged by doing so.

Cleaning and care of blomus stainless steel products:

Fingermarks on stainless steel surfaces can be removed by a moist microfiber cloth.

When necessary, clean your blomus product with warm water and possibly some pH-neutral washing-up liquid. Rub it dry with a fuzz-free cloth in the direction of the matting to avoid water stains. blomus stainless steel products are generally speaking suitable for dishwashers. Please take the product as soon as possible out of the dishwasher and dry it if necessary. For care and sealing of the surface, we recommend blomus stainless steel spray, article number 31056. This applies a dirt-repellent coating.

Warning: blomus stainless steel spray is not to be used on products that come in contact with food or drink. Should products have inadvertently been cleaned with this spray, wash them with warm water and ph-neutral washing-up liquid, and dry if necessary.

Cleaning and care of blomus glas/ceramic/synthetic/rubber/silicone/bamboo and wood products:

When necessary, cleaning your blomus product with warm water and if need be some ph-neutral washing-up liquid and dry it with a fuzz-free cloth. Repeat the process if the material is particularly dirty.

Warning: Wood and bamboo parts are generally not dishwasher safe. When cleaning, make sure not to damage delicate materials such as glas, wood or bamboo.

Retailers

Our stationary retailers can be found in the Storefinder.

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